Customer Insight Survey: Islamic Banking Window

Confidential | For Existing Customers Only

Dear Esteemed Customer,

As part of our continued commitment to serve you better, we are exploring the potential launch of a dedicated Islamic Banking Window that complies with Shariah principles while offering the quality and innovation you expect from us. Your feedback as a valued customer will play a vital role in shaping this service offering.

Please take a few minutes to complete this short survey.

Respondent's Name

First Name

Last name

Last Name

Email

example@example.com

Gender

Age Group

Business Name | Company Name | Organization

Please enter name of business, company or organization

Please indicate your primary industry or sector (for business clients)

How would you describe your relationship with the bank?

I’m an individual (retail) client

I represent a business or corporate client

Section 2: Market Demand For Islamic Banking

Are you aware of Islamic (Sharia-compliant) banking?

Very Aware

Somewhat Aware

Not Aware

How important is Sharia-Compliance in your trade & finance decisions?

Very Important

Somewhat Important

Not Important

Section 3: Market Perception & Preferences

Which institutions offering Islamic Banking do you currently view as market leaders?

What challenges or frustrations have you experienced with banking in general in the past?

In your opinion, what unique value or feature should an Islamic Banking Product offer to stand out from competitors?

What are your expectations regarding pricing / profit sharing in Islamic Banking compared to conventional Banking

How important is it for Islamic Banking Services to be available through digital channels?

Very Important

Somewhat Important

Not Important

Section 4: Brand Identity & Digital Integration

What type of name or brand identity would resonate most with you for the Islamic Banking Window

Traditional Islamic Name

Neutral / Professional Brand

Modern Identity with Islamic Symbolism

Other

What operational features would improve your experience with Sharia Compliant Banking

Self Account Onboarding

Embedded Business Support Tools (e.g Digital Invoicing, Payroll Processing)

24/7 Customer Support

Integration with Existing Accounts

...Speak up, Be heard

...Speak up, Be heard

Customer Insight Survey: Islamic Banking Window

Section 2: Market Demand For Islamic Banking

Section 3: Market Perception & Preferences

Section 4: Brand Identity & Digital Integration